What should I do if the deposit fails/deposit has not been credited?

Please contact our 24/7 customer support team and provide the following information:

1. Username

2. Wallet : Bkash / Nagad / Rocket / Upay

3. Payment Gateway : Paytaka / Dpay / Zappay

4. Cash Out Number (Phone number that you use to cash out)

5. Transaction ID

6. Transaction screenshot (show with date, time, amount, transaction ID)

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